Support
Tell us what's wrong.
We'll get back to you.
Zoobo is a small team, so every message reaches a real person. Write to us and we'll answer — usually within two business days.
Contact
Email us: dingchuan_sv@163.com
Write to dingchuan_sv@163.com. You will get a reply from the same address, and the thread stays in one place so nothing gets lost between us.
Please include your App Store email address and a short description of what happened. If it is about a purchase, add the order date — it lets us look things up much faster.
Reply time: within 2 business days (Mon–Fri, UTC+8). We answer in English, 简体中文 and 日本語.
Can I message you from inside the app?
Yes — there is a feedback channel inside the app that reaches the same inbox. Email is still the fastest route for anything about billing or your account.
What we help with
Subscriptions and refunds
Renewal questions, a plan you did not expect, or a refund for an accidental purchase. See the section below for how billing works.
Account access and sign-in
Verification codes that never arrive, a sign-in code that is rejected, or getting into an account on a new phone. We can resend a code and confirm which account an email belongs to.
Privacy and your data
Requests to access, correct or delete the data we hold about you. The Privacy Policy describes exactly what we collect and where it lives.
App behaviour
Steps not counting, a trip not progressing, a letter not arriving, crashes, or a companion not behaving as it should. Tell us your device model and iOS version and we will take a look.
Subscriptions & refunds
How do I cancel?
Subscriptions are managed by Apple, not by us. On your iPhone or iPad: Settings → your Apple Account → Subscriptions → choose Zoobo → Cancel Subscription. Your access continues until the end of the period you already paid for.
I was charged and I did not mean to be
Refunds are issued by Apple. Request one through reportaproblem.apple.com and choose "Subscriptions & Purchases". If you would like us to confirm the charge on our side as well, write to us with the date and we will check our records.
Do I need a subscription to use Zoobo?
No. Downloading, choosing a companion, solo trips and the daily letter are free. A membership mainly adds voice chat time and the ability to invite friends.
Privacy requests
How do I ask for my data to be deleted?
Email dingchuan_sv@163.com with the request and the email address tied to your account. We will confirm receipt and walk through what happens next. See the Privacy Policy for the full picture.
Does Zoobo track my location?
No. The app reads step counts from your health data — no GPS, no background location tracking.
Still stuck? We aren't going anywhere.
Free to download. First letter arrives tomorrow.